Customer Service
The Customer Service Unit (CSU) serves as the primary point of contact for individuals seeking assistance from CyberSecurity Malaysia. We are committed to providing accurate information, guiding users in reporting cybersecurity incidents, and ensuring that all enquiries are directed to the appropriate subject matter experts.
Our team manages both walk-in and online requests, supports service applications, and works closely with technical teams to ensure the delivery of timely and professional assistance. Through this commitment, we enable individuals, organisations, and agencies to access the services and support they require.
Technical cybersecurity matters
Enquiries related to cybersecurity incidents and technical issues may be referred to the Cyber999 Team:
Click Here »
Physical devices and hands-on technical support
Matters involving physical devices or on-site technical assistance may be referred to the MyCyberSecurity Clinic (MyCSC) Team:
Click Here »
List of Services Attended by CyberSecurity Malaysia and Other Agencies
| Case / Incident | Primary Agency | Supporting / Referral Agencies |
Fraud (Bogus Email, Business Email Compromise, Fraud Site, Impersonation and Spoofing, Phishing) |
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Malicious Code (Malware (Backdoor, Trojan Horse, Ransomware, Malicious APK), Botnet Command and Control, Bots, Malware Hosting) |
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Denial-of-service (DoS) - DDoS |
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Intrusion (Web Defacement, Account Compromise (Email and System Login Account)) |
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Intrusion Attempt (Login Brute Force, Vulnerabilities Probes, Port Scanning) |
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Vulnerabilities Report (Misconfiguration (Disclosure), System, Web) |
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Spam (Spam Email, Spam Relay) |
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Data recovery (Faulty, Deleted, Data Loss, Formatted) |
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- |
Data Sanitization |
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- |
Hard Disk Disposal |
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- |
Social Media Recovery |
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- |
Data breaches |
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Online scams (e-commerce, investment, job, loan, love scams, money mule) |
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Financial fraud / trade offences |
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Money laundering / organised financial crime |
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Telecommunications, ISP or broadcast service complaints (billing, coverage, quality, misrepresentation) |
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Spam calls, fraudulent SMS, spoofed numbers |
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Fake news, offensive/illegal content, 3R issues (Race, Religion, Royalty) |
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Hate speech / defamation |
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- |
| Sedition |
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National security threats / terrorism |
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Cheating by personation |
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Gambling / illegal betting |
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Property / life threats via cyber means |
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Copyright and trademark infringement, online piracy |
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Religious offences (heresy, deviation) |
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Decency and public morality (obscene/indecent content) |
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Medicines (advertising, online sale) |
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Export / transit of strategic items (nuclear, military, dual-use technology) |
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Cyber harassment, bullying, stalking, sextortion, child exploitation |
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Contact Details
enquiry@cybersecurity.my
Contact Number
Office Hours: +603 - 8800 7999 (8:30 AM – 5:30 PM)